Job Description
Launch your career in technology with our comprehensive paid training program! Phoenix Tech Solutions is seeking motivated Entry Level Night Shift Remote Support Specialists to join our innovative team. No prior experience required – we invest in your growth through hands-on training, mentorship, and skill development. Enjoy the flexibility of remote work while supporting our clients' technical needs during night hours. This is your opportunity to enter the tech industry with full salary and benefits from day one.
Our 8-week paid training program covers essential IT support, troubleshooting, and customer service skills. After training, you'll provide remote technical assistance, resolve system issues, and maintain client satisfaction during night shift hours. We offer competitive compensation, health benefits, and career advancement opportunities.
Responsibilities
- Provide remote technical support via phone, chat, and email during night shift hours
- Diagnose and resolve hardware/software issues for enterprise clients
- Document support cases and maintain detailed incident logs
- Collaborate with day shift teams for seamless client handoffs
- Complete assigned training modules and skill assessments
- Adhere to security protocols and data protection standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Comfortable working independently during night hours
- Basic computer literacy and internet proficiency
- Excellent written and verbal communication skills
- Ability to learn new technologies quickly
- Reliable home office setup with quiet environment
- Must be available to work 10 PM - 6 AM (flexible schedule possible)