Job Description
Join our dynamic IT team at TechSolutions KC as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide exceptional support to our growing client base. This is your opportunity to launch your career in IT with hands-on experience in hardware troubleshooting, network administration, and customer service. Enjoy competitive compensation, comprehensive training, and a collaborative environment in Kansas City's thriving tech hub. Apply today – positions fill quickly!
Responsibilities
- Install, configure, and maintain computer hardware and software systems
- Diagnose and resolve technical issues across desktop, laptop, and mobile devices
- Provide remote and on-site technical support to end-users
- Manage user accounts, permissions, and security protocols
- Document technical processes and maintain support ticket systems
- Collaborate with senior IT staff on infrastructure projects
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in a team environment
- Valid driver's license for occasional on-site visits
- CompTIA A+ certification preferred (or willingness to obtain)