Job Description
Launch your tech career with our comprehensive paid training program! No experience required – we're seeking motivated individuals ready to grow in the dynamic IT field. As an Entry-Level IT Support Specialist, you'll receive hands-on training in network administration, cybersecurity basics, and system troubleshooting. Enjoy flexible remote work options while building professional skills with mentorship from industry experts. Join our collaborative team in Long Beach and transform your passion for technology into a rewarding career path.
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Diagnose and resolve hardware/software issues with guided mentorship
- Assist with network setup, maintenance, and security protocols
- Document technical procedures and create troubleshooting guides
- Collaborate with senior team members on complex system deployments
- Participate in ongoing skills development workshops
- Support cloud infrastructure management (AWS/Azure basics)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and logical thinking
- Excellent written and verbal communication skills
- Self-motivated with eagerness to learn new technologies
- Ability to work independently in remote settings
- Customer service mindset with patience and empathy
- Willingness to commit to 6-month training program