Job Description
Launch your tech career with our comprehensive paid training program! TechGrow Solutions is seeking motivated individuals for our Entry Level IT Support Specialist role based in Houston. No prior experience required – we provide all the training needed to succeed. Enjoy the flexibility of remote work while building in-demand skills in network administration, cybersecurity, and cloud technologies. Join our diverse team and grow professionally with mentorship from industry experts. This is your opportunity to transition into a high-growth field without educational barriers.
Responsibilities
- Complete paid technical training in IT fundamentals, cloud computing, and security protocols
- Provide remote technical support to clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues using diagnostic tools
- Document all support interactions and resolutions in CRM systems
- Collaborate with senior engineers to implement network solutions
- Participate in weekly skill development workshops and certification prep
- Adhere to ITIL best practices for incident management
Qualifications
- No prior IT experience required – open to career changers and recent graduates
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently in remote setting
- Reliable high-speed internet connection and quiet workspace
- Must pass background check and drug screening