Job Description
Are you a recent graduate or career changer looking to break into the fast-paced world of Information Technology? Apex Digital Systems is excited to hire an Entry Level IT Support Specialist to join our dynamic team in Virginia Beach. We provide a comprehensive training program designed to accelerate your career growth in IT infrastructure, networking, and cybersecurity.
Why Join Us?
- Hands-on training with cutting-edge technology.
- Competitive salary and comprehensive benefits package.
- Career growth opportunities in a booming tech hub.
- A collaborative and inclusive work environment.
We are looking for problem-solvers with a passion for technology. If you are eager to learn and ready to start your journey in IT, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person troubleshooting.
- Install, configure, and troubleshoot hardware and software applications (Windows, Office 365, macOS).
- Manage and maintain the Help Desk ticketing system to ensure timely resolution of user issues.
- Assist in the setup and maintenance of computer workstations, printers, and network peripherals.
- Conduct regular system updates, security patches, and backups.
- Collaborate with the senior IT team to identify and implement process improvements.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science, IT, or related field is a plus.
- Basic understanding of computer hardware components and operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a strong plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) during employment.