Job Description
Join TechNova Solutions' innovative IT team in Baltimore and launch your career in technology! We're urgently seeking passionate entry-level professionals to provide critical technical support and drive digital transformation. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients while receiving hands-on training in cutting-edge infrastructure. This is your chance to grow with a forward-thinking company in Maryland's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, mobile, and network systems
- Provide Tier 1/2 technical support via phone, email, and in-person assistance
- Install, configure, and maintain operating systems and productivity applications
- Document technical procedures and maintain accurate incident records
- Collaborate with senior engineers on network security and system optimization
- Support cloud services (Azure/O365) and basic network troubleshooting
- Conduct user training on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and Microsoft Office Suite
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- Ability to work independently and in a fast-paced team environment