Job Description
Launch your IT career with InnovateTech Solutions! We're urgently seeking passionate entry-level IT professionals to join our dynamic Atlanta team. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, solving technical challenges while growing alongside industry experts. Enjoy comprehensive training, mentorship programs, and a collaborative environment where your skills flourish. Immediate start dates available!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues, including OS troubleshooting
- Manage user accounts, permissions, and access controls
- Document technical processes and maintain knowledge base articles
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams on IT infrastructure projects
- Deliver exceptional customer service via ticketing systems and direct support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred but not required)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize tasks
- Eagerness to learn new technologies and systems