Job Description
Launch Your Career in Tech with Us!
Apex Digital Systems is urgently seeking a motivated Entry Level IT Support Specialist to join our rapidly expanding team in Dallas, TX. If you are passionate about technology and eager to learn, this is the perfect opportunity to start your professional journey.
We offer a collaborative environment, mentorship from industry experts, and a clear path for advancement. Don't let this chance to join a top-tier tech company pass you by.
What You Will Do:
As an Entry Level IT Support Specialist, you will be the first line of defense for our internal and external clients, ensuring seamless technology operations. You will gain hands-on experience with enterprise systems, networking, and hardware.
Responsibilities
- Provide tier 1 technical support via phone, email, and in-person to resolve hardware and software issues.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Monitor system performance and troubleshoot network connectivity problems.
- Document technical issues and resolutions in the IT service desk database.
- Collaborate with senior IT staff to identify system improvements and automation opportunities.
- Ensure compliance with company security protocols and data privacy standards.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in Information Technology, Computer Science, or related field is a plus.
- Basic understanding of computer hardware and operating systems (Windows, macOS).
- Familiarity with networking concepts (LAN, WAN, IP addressing) is preferred but not mandatory.
- Strong problem-solving skills and the ability to troubleshoot complex issues logically.
- Excellent communication skills with a customer-service oriented mindset.
- Willingness to obtain relevant certifications (e.g., CompTIA A+, Network+) during employment.