Job Description
We are seeking a highly motivated Entry Level IT Support Specialist to join our growing technology team in Chicago, IL. This is an urgent opportunity for recent graduates or career changers looking to launch a successful career in Information Technology.
As a key member of our IT department, you will provide critical technical support to our internal clients, ensuring our systems run smoothly and efficiently. We offer a comprehensive training program to help you master the skills needed for long-term success.
Benefits of Joining Our Team:
- Competitive starting salary with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Paid training and certification reimbursement opportunities.
- Career growth within a rapidly expanding tech hub.
Don't miss this chance to start your journey in IT. Apply today!
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems.
- Install, configure, and troubleshoot hardware and software applications (Windows, Office 365).
- Assist in the setup and maintenance of network peripherals and devices.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Maintain a clean and organized server room and office equipment area.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of computer hardware components and operating systems.
- Familiarity with networking concepts (LAN, WAN) and internet protocols.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.