Job Description
Join our dynamic team as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals to provide exceptional technical support to our clients in the Tampa Bay area. This is a fantastic opportunity to launch your career in IT with comprehensive training and growth opportunities. If you're passionate about technology and helping others, apply today!
Responsibilities
- Provide technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all support activities and maintain accurate ticket logs
- Collaborate with senior technicians to resolve complex issues
- Conduct basic network diagnostics and maintenance tasks
- Assist with cybersecurity best practices implementation
- Train users on new systems and software applications
Qualifications
- Associate's degree in IT or related field OR equivalent technical experience
- Basic understanding of Windows operating systems and networking concepts
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid Florida driver's license (for occasional on-site visits)
- Excellent written and verbal communication skills