Job Description
Join TechNova Solutions' award-winning IT team as an Entry-Level IT Support Specialist in our Minneapolis headquarters! We're urgently hiring passionate tech enthusiasts to deliver exceptional user experiences in a dynamic, collaborative environment. This role offers rapid career growth, mentorship from industry veterans, and the opportunity to work with cutting-edge enterprise systems. Perfect for recent graduates or career changers ready to launch their tech careers in Minnesota's thriving innovation hub.
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees across hardware, software, and network systems
- Diagnose and resolve issues with Windows/macOS, Microsoft 365, and cloud applications
- Deploy and configure new equipment including laptops, peripherals, and mobile devices
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Assist with cybersecurity protocols including access management and patch updates
- Train users on new technologies and best practices for digital security
Qualifications
- Associate's degree in IT or related field OR equivalent professional experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Strong troubleshooting skills with Windows 10/11 and macOS environments
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to lift 30 lbs and work in hybrid office environment
- Valid driver's license for occasional equipment transport