Job Description
Are you ready to kickstart your career in Information Technology? Nashville Tech Innovations is urgently hiring an Entry Level IT Support Specialist to join our growing team. We are looking for driven individuals who are passionate about technology and eager to learn. In this role, you will provide critical technical support to our internal employees, ensuring our business operations run smoothly.
This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry with no prior experience required.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems for hardware and software issues.
- Install, configure, and troubleshoot desktop computers, printers, and mobile devices.
- Assist in the setup and maintenance of local area networks (LAN) and Wi-Fi connectivity.
- Monitor system performance and respond to alerts to ensure 99.9% uptime.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with senior IT staff to implement software updates and security patches.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT is a plus.
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Willingness to work flexible hours and on-call rotation if required.
- Passion for technology and a desire to learn new tools quickly.