Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring passionate individuals in Fresno, CA to provide critical technical support to our growing client base. This is your chance to work with cutting-edge systems while receiving hands-on training from industry experts. If you're a tech enthusiast eager to build foundational IT skills, apply today and become part of our dynamic team!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on network infrastructure projects
- Conduct regular system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid California driver's license (required for occasional on-site visits)