Job Description
Ready to kickstart your career in Technology?
Apex Digital Systems is urgently hiring for an Entry Level IT Support Specialist in Tucson, Arizona. We are looking for driven, tech-savvy individuals who are eager to learn and grow within a high-growth environment. If you are passionate about solving problems and want to be the face of our technical support team, we want to hear from you.
This is an incredible opportunity to work with cutting-edge technology and a collaborative team.
Responsibilities
- Tier 1 Help Desk Support: Provide exceptional technical assistance to internal employees via phone, email, and in-person for hardware and software issues.
- Ticket Management: Log, track, and manage IT service requests and incidents using ticketing systems (e.g., Zendesk, ServiceNow).
- Hardware & Software Configuration: Set up new workstations, configure laptops, printers, and peripherals, and install necessary software.
- Network Troubleshooting: Assist in diagnosing and resolving network connectivity issues to ensure seamless office operations.
- System Maintenance: Perform regular maintenance checks on servers and workstations to prevent downtime and ensure security.
- User Training: Conduct training sessions to educate staff on new software updates and IT best practices.
Qualifications
- Education: High school diploma or GED required; Associate degree in Computer Science, IT, or related field preferred.
- Experience: No prior professional IT experience required; internship or academic projects are a plus.
- Certifications: CompTIA A+ certification is a strong advantage.
- Technical Knowledge: Basic understanding of Windows operating systems, Microsoft Office Suite, and networking concepts.
- Soft Skills: Strong customer service orientation, patience, and excellent communication skills.
- Availability: Must be available to work full-time and flexible hours when needed.