Job Description
Are you ready to launch your career in technology? New Mexico Tech Solutions is seeking ambitious, detail-oriented individuals to join our dynamic IT team as Entry Level IT Support Specialists. We offer a competitive benefits package, a collaborative environment, and the opportunity to work with cutting-edge technology. If you are passionate about solving problems and helping others succeed, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits.
- On-the-job training and mentorship from industry experts.
- Opportunity for rapid career advancement.
- A culture that values innovation and employee growth.
Don't just watch the tech industry grow—be a part of it. Apply today to secure your future in Albuquerque!
Responsibilities
- Provide Tier 1 Technical Support: Assist end-users with hardware and software troubleshooting, including printers, laptops, and operating systems.
- Network Maintenance: Monitor network performance and assist in maintaining the stability of local area networks (LAN) and wide area networks (WAN).
- System Administration: Assist in the deployment, configuration, and maintenance of servers and workstations.
- Incident Management: Log, track, and resolve technical issues using ticketing systems efficiently and accurately.
- Customer Service: Deliver exceptional service to clients, ensuring technical solutions are understood and implemented effectively.
- Documentation: Update technical documentation and standard operating procedures to ensure knowledge is preserved.
Qualifications
- Education: Associate degree or certificate in Computer Science, Information Technology, or related field, OR equivalent work experience.
- Technical Knowledge: Basic understanding of Windows and Linux operating systems, network concepts, and hardware components.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot issues logically and efficiently.
- Soft Skills: A positive attitude, eagerness to learn, and the ability to work well in a team environment.
- Certifications: CompTIA A+ or Network+ certification is a plus but not required.