Job Description
Are you ready to launch your career in the heart of the technology industry? Apex Digital Solutions is seeking a dedicated Entry Level IT Support Specialist to join our dynamic team in Seattle, Washington.
We believe in nurturing talent. This is a Full-Time opportunity for individuals who are eager to learn, possess a strong work ethic, and want to grow within a leading tech company. No prior experience is required—we provide comprehensive training to turn you into an IT professional.
As part of our team, you will be the first point of contact for internal technical support, ensuring our employees have the tools they need to succeed. Join us in shaping the future of digital infrastructure in the Pacific Northwest.
Responsibilities
- Provide exceptional technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve basic hardware and software issues including printer setup, password resets, and application troubleshooting.
- Assist in the installation, configuration, and maintenance of computer systems and network peripherals.
- Log and track all help desk tickets using our ticketing system (ServiceNow).
- Participate in onboarding sessions for new hires to ensure their tech setup is seamless.
- Conduct routine checks on IT inventory and report shortages or malfunctions.
- Collaborate with the senior IT team to improve support processes and documentation.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field is a plus.
- Basic computer literacy with a strong understanding of Windows operating systems.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving skills and a proactive approach to troubleshooting.
- Able to work independently as well as part of a collaborative team environment.
- Reliable transportation and willingness to work in a hybrid office setting.
- Enthusiasm for learning new technologies and obtaining IT certifications.