Job Description
Are you a recent graduate ready to kickstart your career in the heart of Silicon Valley? Nexus Innovations is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. As a rapidly growing tech firm, we value fresh perspectives and a passion for technology. You will be the first point of contact for our employees, solving technical challenges and ensuring our digital infrastructure runs smoothly.
Why Join Us?
- Work with cutting-edge technology and industry leaders.
- Comprehensive training program for career growth.
- Competitive benefits package including health, dental, and 401(k).
- Located in the heart of San Jose's tech corridor.
If you are eager to learn, problem-solve, and want to build a future in IT, apply today!
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
- Install, configure, and troubleshoot hardware and software for end-users.
- Manage and maintain computer inventory and assets.
- Assist in the deployment of new devices and operating systems.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior IT staff on network maintenance and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Basic understanding of computer hardware components and operating systems (Windows 10/11, macOS).
- Familiarity with networking concepts such as TCP/IP, DNS, and Active Directory.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Valid Driver’s License.