Job Description
Are you ready to launch a high-growth career in Information Technology? Apex Digital Systems is urgently hiring an Entry Level IT Support Specialist to join our innovative team in the heart of Phoenix, Arizona.
We are looking for driven individuals who are eager to learn and possess a strong aptitude for technology. Whether you are transitioning from a different industry or just starting out, we provide comprehensive training, mentorship, and a clear path to advancement. Don't miss this chance to become a vital part of a forward-thinking tech company.
Responsibilities
- Provide tier-one technical support to employees via phone, email, and in-person, ensuring minimal downtime.
- Install, configure, and troubleshoot hardware peripherals, operating systems (Windows/macOS), and standard software applications.
- Maintain accurate and up-to-date records of technical issues and resolutions in the helpdesk ticketing system.
- Assist in the setup and maintenance of office network infrastructure, including printers, scanners, and Wi-Fi access points.
- Collaborate with senior IT staff to identify root causes of complex technical issues and implement effective solutions.
- Ensure strict adherence to data security protocols and IT compliance policies.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer architecture, operating systems, and network concepts.
- Strong problem-solving skills with the ability to troubleshoot technical issues efficiently under pressure.
- Excellent verbal and written communication skills; capable of explaining technical details to non-technical users.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+, Network+) with company sponsorship.
- A proactive attitude, a hunger for learning, and a commitment to professional growth.