Job Description
Join TechNova Solutions in Miami and kickstart your IT career with our paid training program! We're urgently hiring motivated entry-level candidates to become IT Support Specialists. No prior experience required – we provide comprehensive training to equip you with essential technical skills. Work in a dynamic environment where you'll troubleshoot systems, assist users, and grow professionally while receiving competitive compensation and benefits. This is your opportunity to launch a rewarding career in technology with a company that invests in its people. Apply now and join our team today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document all IT incidents and resolutions using ticketing systems
- Collaborate with senior technicians to resolve complex problems
- Train end-users on new software and security protocols
- Monitor system performance and report potential vulnerabilities
- Participate in ongoing skills development and certification programs
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer systems and networking concepts
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies