Job Description
Are you looking to launch your career in the fast-paced tech industry but don't have prior experience? Apex Digital Solutions is looking for ambitious individuals to join our team as Entry Level IT Support Specialists. We believe in growing talent from within and offer comprehensive on-the-job training.
In this role, you will be the first point of contact for our clients, assisting with technical inquiries and ensuring seamless service delivery. We are committed to providing a supportive, collaborative environment where your growth is our priority.
Why Join Us?
- Full Training Provided: No prior tech experience is necessary; we teach you everything you need to know.
- Career Growth: Clear pathways for advancement within the IT and Customer Service sectors.
- Competitive Benefits: Health insurance, dental, vision, and 401(k) matching.
- Modern Environment: Work in a state-of-the-art facility in Mesa, AZ.
Responsibilities
- Assist customers with technical issues via phone, email, and live chat.
- Maintain accurate and up-to-date records of customer interactions and support tickets.
- Learn and utilize our internal CRM software to track client data.
- Collaborate with senior technicians to troubleshoot complex hardware and software problems.
- Conduct routine system checks to ensure optimal performance.
- Communicate technical concepts to non-technical clients in a clear, friendly manner.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Strong written and verbal communication skills.
- A willingness to learn new technologies and adapt to changing systems.
- Customer-oriented mindset with a focus on problem-solving.
- Ability to work full-time in a professional office environment.