Job Description
Are you a tech enthusiast looking to launch your career in the vibrant city of New Orleans? Digital Horizons Group is seeking a passionate Entry Level IT Support Specialist to join our growing team. We are looking for individuals who are eager to learn, solve complex problems, and provide exceptional support to our diverse client base. If you are ready to start your journey in Information Technology, we want to hear from you.
At Digital Horizons, we value innovation and community. We offer a comprehensive training program to help you grow from a novice to a pro in a fast-paced environment.
Responsibilities
- Troubleshooting: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Support: Provide tier-one technical support via phone, email, and on-site visits.
- Setup: Configure and deploy new workstations, peripherals, and software applications.
- Security: Assist in maintaining IT security protocols and user access management.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
- Collaboration: Work closely with senior IT staff to improve internal processes and documentation.
Qualifications
- Education: Associate degree in Computer Science, IT, or related field (or equivalent experience).
- Certifications: CompTIA A+ certification is a plus, but not required for the right candidate.
- Technical Skills: Basic knowledge of Windows operating systems and networking concepts.
- Communication: Excellent verbal and written communication skills.
- Attitude: A proactive, patient, and customer-focused mindset.
- Availability: Ability to work flexible hours including some evenings or weekends as needed.