Job Description
Are you a tech enthusiast ready to launch your career in the fast-paced world of Information Technology? Apex Digital Systems is seeking a motivated Entry Level IT Support Specialist to join our growing team in Minneapolis. We provide a dynamic work environment where you will receive top-tier mentorship and hands-on experience with the latest enterprise technology.
In this role, you will be the first point of contact for our internal and external clients, ensuring seamless operations and exceptional service. Whether troubleshooting hardware issues or guiding users through software updates, you will play a pivotal role in keeping our organization running efficiently.
Why Join Us?
- Comprehensive training and certification reimbursement programs.
- Hybrid work model with a collaborative office culture.
- Opportunity for rapid career advancement within a stable, industry-leading company.
Ready to start your journey? Apply today!
Responsibilities
- Provide Tier 1 support for hardware and software issues via phone, email, and in-person.
- Monitor and maintain company IT assets, including laptops, printers, and mobile devices.
- Assist in the deployment and configuration of new workstations and operating systems.
- Manage and update the IT ticketing system (ServiceNow) with accurate and timely resolutions.
- Conduct regular network maintenance checks to ensure optimal connectivity.
- Collaborate with senior IT staff on larger projects and system upgrades.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- CompTIA A+ certification preferred, but willing to train the right candidate.
- Strong understanding of Microsoft Windows and Office 365 ecosystem.
- Excellent problem-solving skills and a logical approach to technical troubleshooting.
- Strong verbal and written communication skills with a customer-first attitude.
- Ability to work independently as well as part of a collaborative team.