Job Description
Are you looking to kickstart a rewarding career in Information Technology? Apex Tech Solutions is urgently hiring for a Entry Level IT Support Specialist to join our dynamic team in the heart of Miami, FL.
We are seeking passionate individuals with a strong desire to learn and grow in the tech industry. You will work alongside seasoned IT professionals, gaining hands-on experience in a fast-paced environment. This is a fantastic opportunity for recent graduates or career changers ready to break into the IT sector.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from senior engineers.
- Opportunity to obtain industry-recognized certifications.
- A vibrant office culture in the bustling Brickell district.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software applications.
- Perform routine maintenance on desktops, laptops, printers, and networking equipment.
- Document all incidents, resolutions, and maintenance activities in the ticketing system.
- Assist with network connectivity issues and perform basic network diagnostics.
- Conduct user training sessions on new software and security policies.
- Monitor IT inventory levels and assist with procurement orders.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or Computer Science preferred.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Basic understanding of computer hardware components (CPU, RAM, Storage, Motherboard).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Willingness to obtain CompTIA A+ or similar certifications within the first year.