Job Description
We are seeking a motivated Entry Level IT Support Specialist to join our dynamic team in the vibrant city of Miami. At Digital Horizon Solutions, we are committed to fostering talent and providing a pathway for recent graduates and career changers to launch their technology careers.
In this role, you will be the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly. We offer comprehensive training and mentorship to help you grow from an entry-level position into a senior technical expert.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology in a collaborative environment.
- Career growth path with potential for promotion to Senior IT roles.
- Flexible work arrangements and a supportive company culture.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Install, configure, and troubleshoot computer hardware, printers, and mobile devices for new hires and existing staff.
- Monitor and maintain the local area network (LAN) to ensure optimal performance and connectivity.
- Maintain accurate and up-to-date records of all technical incidents and resolutions within the ticketing system.
- Assist in the deployment and maintenance of essential software applications and security patches.
- Conduct routine system backups and ensure data integrity is preserved.
- Collaborate with the IT team to identify areas for process improvement and system optimization.
Qualifications
- High school diploma or Associate degree in Information Technology, Computer Science, or a related field (Bachelor’s degree is a plus).
- Basic understanding of computer hardware components, operating systems (Windows, macOS), and network fundamentals.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) or ticketing systems is a strong advantage.
- Strong analytical thinking and problem-solving skills with a logical approach to troubleshooting.
- Excellent verbal and written communication skills to effectively interact with non-technical staff.
- Ability to work independently as well as part of a team in a fast-paced, deadline-driven environment.
- Willingness to obtain industry-recognized certifications (such as CompTIA A+) during employment.