Job Description
We are seeking a driven Entry Level IT Support Specialist to join our rapidly expanding technology team in Los Angeles. This is a fantastic opportunity for recent graduates or career changers to launch a successful career in IT. We provide comprehensive training and mentorship to ensure your success.
About the Role:
You will be the first point of contact for internal technical support, assisting employees with hardware and software issues. We are looking for individuals who are eager to learn, possess a logical mindset, and want to grow within a prestigious tech environment.
- Competitive Salary: $45,000 - $55,000 annually.
- Benefits: Medical, dental, and vision insurance.
- Growth: Clear career progression into Systems Administration or Network Engineering.
- Environment: Collaborative, modern office in Downtown LA.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network connectivity issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Maintain accurate records of technical issues and resolutions in the helpdesk system.
- Assist in the management of user accounts, permissions, and security access.
- Perform routine system updates, patch management, and security scans.
- Collaborate with senior IT staff on hardware upgrades and IT project implementation.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Basic understanding of computer hardware components (CPU, RAM, Storage) and operating systems (Windows, macOS).
- Familiarity with Microsoft Office Suite and Google Workspace is a plus.
- Strong analytical skills with the ability to troubleshoot problems logically.
- Excellent communication skills to explain technical concepts to non-technical staff.
- Willingness to work flexible hours and adapt to a fast-paced environment.