Job Description
Are you ready to start your journey in Information Technology?
Welcome to Omaha Tech Innovations, a leading technology firm dedicated to transforming the local digital landscape. We are seeking a talented and eager Entry Level IT Support Specialist to join our dynamic team in Omaha, Nebraska.
As a Junior IT Professional at our company, you will be the first line of defense for our employees, ensuring they have the technical tools they need to succeed. We offer a comprehensive training program designed to fast-track your career development, making this an ideal role for recent graduates or career changers looking to break into the IT industry.
Why Join Us?
- Competitive Compensation: $45k - $55k starting salary with annual performance reviews.
- Professional Growth: Paid certifications (CompTIA A+, Network+) and tuition reimbursement.
- Modern Environment: Work with cutting-edge hardware and cloud technologies.
- Community Impact: Be part of a team that drives innovation in the Midwest.
Responsibilities
- Provide tier-one technical support to internal staff via phone, email, and ticketing systems.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain workstations, laptops, printers, and peripherals.
- Assist in the deployment of new software updates and operating system patches.
- Document technical issues and resolutions in the company knowledge base.
- Monitor server performance and report potential issues to senior administration.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Equivalent experience for candidates with a strong portfolio or self-taught background.
- Basic understanding of Windows and macOS operating systems.
- Familiarity with TCP/IP networking concepts and DNS.
- Strong analytical thinking and problem-solving skills.
- Excellent written and verbal communication skills.