Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Washington DC! We're urgently seeking passionate tech enthusiasts to launch their careers in a fast-paced environment. This role offers hands-on experience with cutting-edge systems while supporting our mission to deliver innovative solutions to clients nationwide. Enjoy competitive benefits, mentorship from senior engineers, and rapid growth opportunities in one of America's tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Monitor network performance and security protocols
- Assist with cloud infrastructure management (AWS/Azure)
- Deliver exceptional customer service to 500+ internal users
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of helpdesk or internship experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows OS and Active Directory
- Basic knowledge of networking (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work flexible hours during system outages
- Valid driver's license required for occasional site visits