Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're urgently hiring passionate entry-level professionals to support our growing client base in El Paso. This is your chance to gain hands-on experience with cutting-edge systems while contributing to innovative tech solutions. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment designed for growth. Apply now to become part of our mission to transform businesses through technology excellence!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate service logs
- Collaborate with senior team members on system upgrades and projects
- Monitor system performance and troubleshoot security vulnerabilities
- Deliver user training on new technologies and best practices
- Assist with data backup and recovery procedures
- Adhere to ITIL frameworks for incident management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills and ability to learn quickly
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation