Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Seattle's thriving tech scene. We're urgently hiring passionate individuals to provide critical technical support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge technologies while working alongside industry experts in a collaborative, fast-paced environment.
We offer competitive compensation, comprehensive benefits, and a clear career growth path. If you're a tech-savvy problem-solver ready to make an immediate impact, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document IT processes, incidents, and solutions in our ticketing system
- Collaborate with senior IT staff on system upgrades and security protocols
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with onboarding new employees and setting up workstations
- Participate in after-hours on-call rotation (1x/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and interpersonal skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30lbs and work in a standing position
- Valid driver's license for occasional site visits