Job Description
Are you ready to launch your career in technology?
CloudBridge Systems is seeking a motivated Entry Level IT Support Specialist to join our growing team in Kansas City. We are looking for passionate individuals eager to learn and grow within a dynamic, modern tech environment. No prior experience is required—just a willingness to learn and a strong desire to solve problems.
As an Entry Level IT Professional at CloudBridge, you will receive comprehensive training on our industry-leading infrastructure and support methodologies. We offer a clear pathway for career advancement, allowing you to move from Tier 1 support to specialized roles in network administration or cybersecurity.
Responsibilities
- Troubleshoot and resolve hardware and software issues for employees using remote and on-site support methods.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, access permissions, and security protocols within Active Directory.
- Respond to helpdesk tickets and service requests in a timely and professional manner.
- Collaborate with senior IT staff to implement software updates and system patches.
- Maintain accurate inventory records for all IT assets and equipment.
- Assist in the setup of conference rooms and virtual meeting platforms.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Basic understanding of computer operating systems (Windows 10/11 and macOS).
- Familiarity with networking concepts such as IP addresses, DNS, and routers is a plus.
- Strong problem-solving skills and the ability to diagnose technical issues quickly.
- Excellent written and verbal communication skills.
- ITIL Foundation certification is preferred but not required for new hires.
- Able to lift and move IT equipment weighing up to 40 lbs.