Job Description
Join Our Team as an Entry Level IT Support Specialist
We are looking for a motivated and eager IT Support Specialist to join our growing team in Indianapolis, IN. If you are a recent graduate or looking to start your career in Information Technology, this is the perfect opportunity for you. We offer comprehensive on-the-job training and a clear pathway for professional growth.
At InnovateTech Solutions, we pride ourselves on delivering top-tier technical support to our clients. As an entry-level member of our team, you will work directly with senior engineers to resolve technical issues, manage hardware, and ensure our infrastructure runs smoothly. This is an immediate hire position, meaning you can start making an impact from day one.
Why You'll Love Working Here
- Immediate Start: No waiting around—join us as soon as next week.
- Mentorship: Learn from industry veterans in a supportive environment.
- Growth: Clear career progression from Support Specialist to Systems Administrator.
- Modern Tech Stack: Work with the latest tools and technologies.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone and email.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Monitor system performance and respond to alerts in a timely manner.
- Document technical issues and resolutions in the internal knowledge base.
- Collaborate with senior IT staff to implement network security protocols and upgrades.
- Perform routine hardware inventory checks and asset management tasks.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred).
- Basic understanding of computer hardware components (CPU, RAM, Storage, Networking).
- Familiarity with operating systems such as Windows 10/11 and macOS.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Willingness to work flexible hours and travel to client sites as needed.