Job Description
Join TechNova Solutions' cutting-edge IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. This immediate hire opportunity offers hands-on experience with enterprise systems, mentorship from industry veterans, and a clear path to growth. You'll be the backbone of our digital infrastructure, ensuring seamless operations across 500+ employees. Our startup culture values innovation and collaboration – perfect for those who thrive in fast-paced settings. No prior experience required – we'll train you! Benefits include competitive salary, health insurance, 401(k) matching, and flexible remote work options.
Responsibilities
- Provide Tier 1 technical support via ticketing system, phone, and in-person for hardware/software issues
- Deploy and configure Windows/macOS workstations, peripherals, and network equipment
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, knowledge base articles, and incident resolutions
- Assist with cybersecurity protocols including password resets and phishing awareness
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Exceptional problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- Customer service mindset with patience and adaptability
- Valid driver's license for occasional site visits
- Proficiency with ticketing systems (e.g., ServiceNow, Jira)
- Willingness to learn new technologies through our training program