Job Description
Join Innovatech Solutions' dynamic IT team and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to join our Milwaukee headquarters immediately. This is your opportunity to gain hands-on experience in enterprise IT environments while supporting cutting-edge systems for Fortune 500 clients. Enjoy competitive benefits, mentorship from senior engineers, and a clear path to career advancement.
Our collaborative culture values innovation and continuous learning, making this ideal for recent graduates or career changers with foundational tech knowledge. You'll work in our modern downtown Milwaukee office with flexible scheduling options and comprehensive training programs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues using ticketing systems and remote assistance tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on system upgrades and security protocols
- Train end-users on software applications and best practices
- Monitor system health and perform preventative maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written and verbal communication abilities
- Ability to lift 30lbs and work in varied office environments
- Valid Wisconsin driver's license (for occasional off-site support)
- 1+ years of customer service experience preferred