Job Description
Join TechFlow Solutions' dynamic IT team as an Entry Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Austin's thriving tech scene. As a rapidly growing tech firm, we offer hands-on experience with cutting-edge infrastructure and a clear path to career advancement. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your ideas drive innovation. If you're eager to solve technical challenges and grow professionally, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure desktops, laptops, and mobile devices
- Manage user accounts and permissions in Active Directory
- Document IT processes and maintain knowledge base articles
- Monitor system health and perform routine maintenance
- Collaborate with senior engineers on complex troubleshooting
- Train end-users on new technologies and best practices
- Support office AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of hands-on IT support experience
- Proficiency with Windows OS and Microsoft Office 365
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred
- Ability to lift 30 lbs and work in a fast-paced environment