Job Description
Are you ready to launch your career in technology? NexGen Tech Solutions is currently seeking a motivated Entry Level IT Support Specialist to join our growing team in Long Beach, CA. We are an immediate hire opportunity for candidates who are eager to learn, excel in a fast-paced environment, and thrive on helping others.
We provide comprehensive training and a clear career path for ambitious individuals looking to break into the IT industry. If you have a passion for problem-solving and customer service, we want to hear from you.
Why Join Us?
- Immediate start date available.
- Competitive hourly rate with performance-based bonuses.
- On-the-job training for Microsoft and Cisco certifications.
- A collaborative and inclusive work culture.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist employees with setting up workstations, printers, and network connections.
- Monitor system performance and report technical issues to the senior team.
- Document all support tickets and resolutions in our internal knowledge base.
- Collaborate with the IT team to improve workflow and user experience.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with a customer-focused attitude.
- Willingness to work flexible hours and learn new technologies quickly.