Job Description
Welcome to Nexus Tech Solutions, where innovation meets opportunity. We are seeking driven individuals to launch their careers in technology as Entry Level IT Support Specialists. In this pivotal role, you will be the first line of defense for our clients, ensuring their technology needs are met with precision, empathy, and technical expertise.
Why Join Us?
We believe in nurturing talent. As a rapidly growing firm in the heart of Houston, we offer a comprehensive training program designed to fast-track your professional growth. You will work alongside industry experts who are dedicated to your success.
What You Will Do
As an Entry Level IT Specialist, you will play a vital role in maintaining our clients' digital infrastructure and ensuring seamless operations.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- User Support: Provide exceptional customer service and technical guidance via phone, email, and in-person.
- System Maintenance: Assist in the deployment, configuration, and maintenance of workstations and servers.
- Documentation: Maintain accurate records of incidents, resolutions, and technical documentation.
- Network Support: Monitor network performance and perform routine checks to ensure system integrity.
- Inventory Management: Track and manage IT assets and hardware inventory.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related technical field (or equivalent military experience).
- Networking Basics: A fundamental understanding of TCP/IP, DNS, and DHCP concepts.
- Customer Service: Strong interpersonal skills with a focus on clear and professional communication.
- Problem Solving: Ability to think critically and troubleshoot technical problems logically.
- Adaptability: Eagerness to learn new technologies and adapt to changing IT environments.
- Certifications: Pursuing or holding CompTIA A+ certification is a plus but not required.