Job Description
Are you ready to launch your career in the heart of Texas?
Apex Systems Houston is seeking a motivated Entry Level IT Support Specialist to join our growing team. We are looking for individuals with a passion for technology and a desire to learn from industry experts.
In this role, you will be the first point of contact for internal IT support, ensuring our team remains productive and connected. We offer a comprehensive benefits package and a clear path for career advancement in the IT sector.
Apex Systems Houston is seeking a motivated Entry Level IT Support Specialist to join our growing team. We are looking for individuals with a passion for technology and a desire to learn from industry experts.
In this role, you will be the first point of contact for internal IT support, ensuring our team remains productive and connected. We offer a comprehensive benefits package and a clear path for career advancement in the IT sector.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment, configuration, and maintenance of desktops, laptops, and mobile devices.
- Manage and prioritize incoming helpdesk tickets to ensure timely resolution.
- Perform routine system updates, patch management, and security checks.
- Collaborate with senior IT staff to implement new technologies and infrastructure upgrades.
- Document all technical issues and resolutions in the IT ticketing system.
Qualifications
- Associate degree or certificate in Information Technology, Computer Science, or a related field.
- Familiarity with Microsoft Windows operating systems and Office Suite.
- Basic understanding of networking concepts (IP addressing, DNS, DHCP).
- Strong customer service skills with the ability to communicate complex technical concepts clearly.
- Self-motivated with a proactive approach to problem-solving.