Job Description
Are you looking to kickstart your career in the tech industry? Apex Innovations Inc. is currently seeking motivated Entry Level IT Support Specialists to join our growing team in Fresno, CA. We offer a fantastic opportunity for recent graduates and career changers who are eager to learn and grow.
We are hiring immediately and are looking for individuals who are passionate about technology, problem-solving, and helping others. If you have a knack for figuring out how things work and want to work in a dynamic environment, this is the perfect place for you.
Why Join Us?
- Fast-Track Career Growth: We prioritize internal promotion and professional development.
- Mentorship Program: Learn from seasoned IT professionals.
- Competitive Compensation: $45k - $60k base salary + benefits.
- Modern Work Environment: State-of-the-art office in the heart of Fresno.
Job Overview:
As an Entry Level IT Support Specialist, you will be the first point of contact for our internal users, providing technical assistance and ensuring our technology infrastructure runs smoothly. You will learn how to manage helpdesk tickets, configure networks, and support end-users in a fast-paced setting.
Responsibilities
- Provide Tier 1 help desk support to end-users regarding hardware, software, and network issues.
- Diagnose and troubleshoot technical problems related to computer systems, printers, and peripherals.
- Perform routine maintenance and updates on company servers and workstations.
- Assist in the deployment of new hardware and software across the organization.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the senior IT team to resolve complex technical challenges.
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and logical thinking abilities.
- Excellent communication skills, both verbal and written.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain relevant IT certifications (CompTIA A+ is a plus).