Job Description
Join Our Team as an Entry Level IT Specialist
We are an industry-leading technology firm based in the heart of Fort Worth, currently seeking enthusiastic and driven individuals to join our growing Support Team. We are urgently hiring for a Entry Level IT Support Specialist position to assist our clients with technical challenges and ensure seamless IT operations.
If you are passionate about technology, eager to learn, and looking to kickstart a career in IT, this is the perfect opportunity for you. We offer comprehensive training, mentorship, and a clear pathway to advancement.
Why Choose Us?
- Fast-Track Career Growth: Rapid promotion opportunities for high performers.
- Comprehensive Training: Paid training on the latest networking and helpdesk software.
- Competitive Benefits: Health, dental, and vision insurance starting day one.
Key Responsibilities
- Provide exceptional technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage and maintain user accounts, passwords, and security access.
- Document all technical issues and resolutions in the ticketing system.
- Assist in the deployment and configuration of new hardware and software.
- Collaborate with senior IT staff to improve departmental processes.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of Windows and Mac operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills, both verbal and written.
- Willingness to learn new technologies and obtain relevant certifications.
- Ability to work flexible hours, including occasional evenings or weekends.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage and maintain user accounts, passwords, and security access.
- Document all technical issues and resolutions in the ticketing system.
- Assist in the deployment and configuration of new hardware and software.
- Collaborate with senior IT staff to improve departmental processes.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of Windows and Mac operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills, both verbal and written.
- Willingness to learn new technologies and obtain relevant certifications.
- Ability to work flexible hours, including occasional evenings or weekends.