Job Description
Are you looking to launch a career in technology? Apex Digital Systems is urgently hiring an Entry Level IT Support Specialist to join our innovative team in the heart of Denver, Colorado. We specialize in providing top-tier IT solutions for local businesses, and we are looking for eager individuals to help us maintain our high standards of service.
In this role, you will be the first line of defense for our clients, troubleshooting technical issues, setting up hardware, and ensuring our network infrastructure runs smoothly. We offer comprehensive on-the-job training and a clear pathway for professional advancement for the right candidates.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Competitive Pay: Salary range starting at $45,000.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Provide exceptional technical support to end-users, troubleshooting hardware and software issues via phone and in-person.
- Assist in the deployment, configuration, and maintenance of workstations, printers, and network equipment.
- Monitor system performance and respond to alerts to ensure minimal downtime for our clients.
- Maintain accurate records of all IT tickets and support requests in our CRM system.
- Collaborate with senior IT staff to implement software updates and security patches.
- Conduct routine hardware inspections and perform minor repairs.
Qualifications
- High School Diploma or GED is required; Associate’s degree in Computer Science or IT is a plus but not mandatory.
- Basic understanding of computer operating systems (Windows and/or macOS).
- Familiarity with networking concepts (LAN, WAN, IP addressing) is highly desirable.
- Strong problem-solving skills and a logical approach to diagnosing technical issues.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be authorized to work in the United States.
- Reliable transportation to work in the Denver metro area.