Job Description
Are you ready to launch your career in technology? SpringBoard Technologies is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Colorado Springs. If you are passionate about solving problems and want to work with cutting-edge systems, we want to hear from you.
We offer a competitive benefits package, including health insurance, 401(k) matching, and opportunities for professional growth in a thriving tech hub.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Assist in the management of network connectivity and local area networks (LAN).
- Respond to help desk tickets and user inquiries in a timely and professional manner.
- Document technical issues and resolutions in the help desk database.
- Collaborate with senior IT staff to improve IT infrastructure and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- CompTIA A+ Certification is a plus but not required.
- Familiarity with Microsoft Windows and Office Suite.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.