Job Description
Join our dynamic IT team as an Entry Level Support Specialist and launch your tech career in Chicago's thriving tech hub. We're seeking motivated tech enthusiasts ready to grow with us while delivering exceptional service to our clients. At Tech Innovations Inc., we invest in talent through hands-on training and mentorship programs designed to accelerate your professional development. This immediate opening offers a unique opportunity to gain real-world experience in network administration, system troubleshooting, and cybersecurity fundamentals in a collaborative, fast-paced environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Assist with system installations, configurations, and maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system health and perform routine maintenance tasks
- Support cybersecurity initiatives including vulnerability assessments
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional client site visits