Job Description
Are you looking to launch a rewarding career in technology? Boston Digital Systems is currently urgently hiring an Entry Level IT Support Specialist in Boston, MA. We are looking for passionate individuals eager to learn, grow, and support our clients' technology needs.
As a rapidly expanding firm in the heart of Boston, we offer a comprehensive training program for fresh graduates and career changers. Join our team and become the technical expert our clients rely on every day.
Why Join Us?
- Immediate Start: Don't wait for a degree to start your career.
- Competitive Pay: Earn $55k-$75k starting with annual performance bonuses.
- Fast Track Promotion: Clear career progression paths for technical growth.
Apply today to secure your spot in our upcoming intake class!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer workstations and network peripherals.
- Respond to help desk tickets and resolve user inquiries in a timely and professional manner.
- Collaborate with senior IT staff to maintain the security and integrity of the organization's network.
- Perform regular hardware and software updates to ensure optimal system performance.
- Document all technical issues and resolutions in the company knowledge base.
- Support company events by ensuring reliable technology infrastructure.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer hardware components (CPU, RAM, Hard Drives).
- Familiarity with operating systems (Windows 10/11) and office productivity software.
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent written and verbal communication skills to interact with non-technical staff.
- Willingness to learn new technologies and obtain relevant certifications.
- Ability to work in a fast-paced environment and handle multiple priorities.