Job Description
Are you ready to launch your career in the heart of the technology industry? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Boston, Massachusetts. We are looking for individuals with a passion for technology and a drive to learn. In this role, you will be the first point of contact for our employees, ensuring seamless IT operations and providing top-tier technical support.
As a growing tech company in Boston, we offer a collaborative environment, mentorship opportunities, and a clear path for professional advancement. If you have a Bachelor’s degree in Computer Science or related field (or equivalent experience) and are eager to break into the IT sector, we want to meet you.
Responsibilities
- Provide tier 1 technical support and troubleshooting for hardware and software issues via help desk ticketing systems.
- Assist in the setup, configuration, and maintenance of workstations, printers, and network peripherals.
- Monitor system performance and conduct regular security audits to ensure data integrity and compliance.
- Collaborate with senior IT staff to implement software updates and patches across the organization.
- Document technical procedures and assist in the creation of user guides for internal staff.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- CompTIA A+ certification or willingness to obtain it within 6 months of employment.
- Strong problem-solving skills with the ability to troubleshoot basic network connectivity and OS errors.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Proficiency in Microsoft Office Suite and basic understanding of cloud computing concepts.