Job Description
Launch Your IT Career in Baltimore Today!
Are you looking to break into the fast-paced world of Information Technology? FutureTech Innovations is currently hiring for an Entry Level IT Support Specialist position. We are dedicated to nurturing new talent and offer immediate start dates for candidates eager to learn and grow. If you possess a natural curiosity for technology and a desire to solve problems, this is the perfect opportunity to build a solid foundation in the IT industry.
Why Join Us?
- Immediate hiring and onboarding process.
- Comprehensive training provided for all technical skills.
- Competitive salary and benefits package.
- Work in a dynamic, collaborative environment in the heart of Baltimore.
Responsibilities
- Provide tier 1 technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Monitor and respond to incoming help desk tickets in a timely and professional manner.
- Collaborate with senior IT staff to diagnose network issues and implement solutions.
- Conduct basic user training on new software applications and internal systems.
- Participate in daily IT operations to ensure system uptime and security compliance.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills for interacting with diverse users.
- Willingness to obtain relevant IT certifications (we provide training and sponsorship).
- Reliable internet connection and a dedicated workspace for remote training components.