Job Description
Launch your career in the heart of Austin’s booming tech scene with Apex Digital Systems. We are seeking a passionate and curious Entry Level IT Support Specialist to join our growing team. If you have a knack for solving puzzles and a desire to learn the ins and outs of enterprise technology, we want to meet you.
In this role, you won’t just be answering tickets; you will be the first line of defense for our users, ensuring business continuity and helping us build a smarter digital infrastructure. We offer a comprehensive mentorship program and a clear path for advancement in a remote-first hybrid environment.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware and software issues for employees, ensuring minimal downtime.
- Technical Support: Provide exceptional customer service and technical guidance via phone, email, and in-person support.
- System Maintenance: Assist in the maintenance of IT assets, including inventory management and device setup.
- Network Assistance: Support basic network connectivity and troubleshoot Wi-Fi and LAN issues.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures in our ticketing system.
- Security Compliance: Help enforce IT security protocols and ensure software updates are applied correctly.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- Experience: No prior professional experience required, but internship or academic projects are a plus.
- Technical Knowledge: Familiarity with Microsoft Office Suite, Windows operating systems, and basic Linux commands.
- Soft Skills: Strong problem-solving abilities and the ability to communicate complex technical concepts to non-technical users.
- Attitude: A proactive, self-starting mindset with a genuine eagerness to learn new technologies.