Job Description
We are seeking a motivated and tech-savvy Entry Level IT Support Specialist to join our dynamic team in Atlanta, GA. This is an urgent hire opportunity for individuals looking to launch their career in Information Technology. We believe in training potential and do not require prior professional experience—just a strong passion for technology and a willingness to learn.
Why Join Us?
- Comprehensive on-the-job training program.
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Career growth opportunities within the IT sector.
If you are ready to start your professional journey in IT, apply today!
Responsibilities
- Provide tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues related to desktops, laptops, printers, and mobile devices.
- Assist in the deployment, configuration, and maintenance of new workstations and peripherals.
- Monitor network performance and ensure all systems operate efficiently.
- Document technical issues and resolutions in the IT helpdesk ticketing system.
- Collaborate with senior IT staff to resolve complex technical problems.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with networking concepts (LAN/WAN) and internet connectivity is a plus.
- Strong problem-solving skills and the ability to think logically.
- Excellent communication skills with a focus on customer service.
- Willingness to work flexible hours, including occasional evenings or weekends.