Job Description
Launch your IT career with TechSolutions Detroit! We're seeking motivated entry-level IT professionals to join our dynamic team in the heart of Detroit's tech hub. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers. Our collaborative environment fosters growth through cross-training and certification opportunities. Join us in powering Michigan's digital transformation!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote support and on-site assistance
- Manage helpdesk tickets using ServiceNow and Jira platforms
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document technical procedures and maintain knowledge base articles
- Collaborate with cybersecurity team on endpoint security protocols
- Support office AV systems and video conferencing infrastructure
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving skills with customer service focus
- Ability to lift 30lbs and work in varied office environments
- Valid driver's license for occasional client site visits
- Proficiency with Microsoft Office 365 and cloud services
- Eagerness to learn new technologies through company-sponsored training