Job Description
Launch your IT career with CyberSecure Solutions Inc., a leader in cybersecurity and infrastructure management in the Southwest. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in El Paso. This role offers hands-on experience with cutting-edge technologies while providing essential support to our clients. You'll work alongside industry experts in a collaborative environment designed for growth and innovation. If you're passionate about technology and eager to build a strong foundation in IT, this is your opportunity to make an impact.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Diagnose and resolve technical issues via phone, email, and in-person support
- Document all IT activities using ticketing systems and knowledge bases
- Assist with cybersecurity protocols and system monitoring
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation