Job Description
Join our dynamic team at TechNova Solutions and launch your IT career in Boston's thriving tech hub! We're seeking passionate entry-level professionals eager to grow in a collaborative environment. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while supporting our innovative client portfolio. Enjoy comprehensive training, mentorship from industry veterans, and clear pathways to specialization in cybersecurity, cloud infrastructure, or systems administration. Our downtown Boston office offers modern amenities, flexible work arrangements, and a culture that values continuous learning and work-life balance.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ employees
- Deploy and configure Windows/macOS systems with standardized imaging tools
- Manage Active Directory accounts and group permissions
- Troubleshoot network connectivity, VPN, and cloud service integrations
- Document SOPs and create knowledge base articles
- Collaborate with security team on vulnerability remediation
- Support office IT infrastructure including printers, AV systems, and IoT devices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Fundamental understanding of TCP/IP, DNS, and DHCP protocols
- Experience with Windows 10/11 and macOS administration basics
- Strong diagnostic and problem-solving aptitude
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Valid driver's license for occasional equipment transport